Terms, Conditions, Notices & Policies

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We are a small friendly business, our reputation is important to us. We are always fair, honest and respectful - we expect our pupils to return that courtesy too.

We don't like to impose Policies, Terms and Conditions etc, however, we are legally obliged to do so in some areas, and we believe it is important for our rules to be open and available for you to understand before you start learning with us. Most are here to protect YOU, some help us make sure that everyone is being fair and reasonable.

WARNING: There are a lot of words on this page, if you are visiting this page as part of our sign-up process through our app, then it is important you read them all, and ask questions before you proceed. If you need support to read and understand, then please reach out to us. However, if you are just having a browse before getting in touch, then for your benefit we summarise here the 4 most commonly queried terms and conditions that pupils normally ask about:

How and when do I make payments for lessons?
You can pay via our app, or by bank transfer, or cash in advance. We operate a minimum one lesson 'in hand' system. You pay for two lessons when you book your first lesson, you then pay for your third lesson after your first lesson, and so on. You always have a lesson in hand until your test. If it helps you budget you can choose to pay for a number of lessons at a time and if you pay via bank transfer you will benefit from a small discount for multiple lesson payments.

Can I cancel lessons?
You may cancel a lesson without charge, within 72 hours before it is due to start. Cancellations within the 72 hours will normally be charged in full. Regular cancellations will result in your normal day and time slot being given to another pupil, and you move to only booking lessons via 'Lesson Gaps' via the app.

How and when are lessons booked?
We always try to book lessons at pre-agreed regular times and days that you have advised you can do, normally around 4 to 8 weeks in advance. Lesson 'Gaps' can be booked via the total drive app, by text, or in person. Gap bookings must be paid for within 24 hours of booking, if not, they will be cancelled.

Will the price go up?
Our prices change periodically, as our costs increase all the time, however, during your first 6 months of tuition your price per lesson is FIXED, and will not increase.

If you have any questions, then please contact us - we are always happy to help.

Mike Allsopp ADI - DVSA Driving Instructor

Price List

As part of our terms and conditions, we publish here our prices for all pupils regardless of where you live, or who you are. Prices effective from: JANUARY 2025

The price of your first 6 months of lessons are FIXED and are GUARANTEED NOT TO INCREASE.

Prices at time of when you get to the top of our waiting list and offered lessons will be used, rather then when you first applied.

Driving Lessons

90 minutes - Weekdays £80 / Weekends £95 (limited availability)

2 hours - Weekdays £95 / Weekends £110

Each lesson includes a pupil centred, information filled and practical, driving focused lesson - with 100% of our fully qualified government approved instructors undivided attention. After each lesson, you will receive your personalised lesson summary notes PLUS our theory summary guides by text, which include all the information we covered in your lesson subject, as we know that sometimes not everything 'goes in' first time. Your instructor is also available to you 7 days a week via app messaging text, and can support you (especially friends / family) with your private practice, we can offer advice with independent learning techniques and methods, plus help with management of any anxieties you face. Our instructor is also a qualified counsellor, and has several qualifications which has enabled them to support and pass pupils who were at Level 1 on the Autism Spectrum.

Driving Test Assessment

1 hour - Weekdays £60

Our 1 hour driving assessment tests your ability to pass the driving test, and identifies areas for additional lessons or practice. Invaluable for independent learners to make sure they are 'on the right track'. Available in your car or ours.

Parking Masterclass

2 hours - Weekdays £95 / Weekends £110

Our 2 hour masterclass in parking is for all those who struggle or avoid parking. Be it bay parking in a supermarket, or parallel parking on a road. We go through step by step how to park well, everytime! Using stress free easy to remember routines and methods. This lesson is perfect to build your parking confidence. GREAT GIFT IDEA! Available in your car or ours.

Refresher Lessons

2 x 2 hours - Weekdays £180 / Weekends £199

Passed your test at 17 then went to University for 4 years? Now got a car and can't remember everything or feel anxious about driving, don't feel safe? It's a really common issue, and we can help! We offer refresher lessons that cover all elements of driving in two, 2 hour lessons, reminding you of the routines you previously learnt, and introducing some new methods of safe, efficient driving. Available in your car or ours.

Pass Plus

2 x 3 hours - existing number8driving pupils £250 / Others £299

Pass Plus is for full licence holders only, with a generous discount for existing pupils. This special qualification sets you apart from other drivers, and gives you some invaluable experience driving with a pass plus instructor by your side. We experience more advanced driving situations over two 3 hour lessons. It is important that you have good, recent driving experience before we do these lessons, stamina of concentration will be a challenge otherwise. Amongst many subjects, we drive on the Motorway and experience the extra observation and anticipation skills required, we travel down rural roads at national speed limits to experience more advanced techniques of observations and ask ourselves what if? We drive in dark conditions (October to April only) to experience how our vision is affected both positively and negatively, we also cover advanced lane selection and making progress safely and effectively using speed and overtaking opportunities. Available in your car or ours.

Our Terms & Conditions

number8driving DRIVING INSTRUCTOR TERMS AND CONDITIONS

These Terms and Conditions are the standard terms which apply:

A. to the provision of driving tuition by Number8driving Driving School to pupils that require such tuition; and

B. where the Pupil is a “Consumer” as defined by the Consumer Rights Act 2015.

Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Instructor who receives tuition from the Instructor for the customer’s personal use and for purposes wholly or mainly outside the purposes of any Business;
“DVSA” means the Driving & Vehicle Standards Agency;
“Instructor/I/Me/My” means Number8driving whose place of business and contact address is the same address as above;

“Price List” means Instructor’s standard price list for driving tuition. The list is available from the Number8driving Driving School website;
“Pupil/You/Your” means the individual recipient of driving instruction; and
“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:
1.2.1 “these Terms and Conditions” is a reference to these Terms and Conditions as amended or supplemented at the relevant time; and
1.2.2 a Clause or sub-Clause is a reference to a Clause of these Terms and Conditions;

1.3 The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions;

1.4 Words signifying the singular number shall include the plural and vice versa;

1.5 References to any gender shall include any other gender identity;

2. Driving Instructor

2.1 I am a self-employed independent driving instructor and am not employed by a driving school when providing tuition under these Terms and Conditions; and
2.2 I am registered with the DVSA as an Approved Driving Instructor (ADI) and My ADI registration is up to date. I shall display My current DVSA ADI registration certificate in any vehicle that I use for a lesson, and I will ensure that that ADI certificate is kept up to date at all times.

3. Driving Lessons – Booking, cancellation, delays

3.1 A lesson will only be made available to you, if you have a pre-booked appointment for it. You should book a lesson with us by Total Drive App, phone, email, or through our website. It shall be Your and My responsibility to agree all matters relating to each lesson including, but not limited to, date, time, location and duration;
3.2 Your request to book a lesson will be an offer, but whether I accept any request will be for Me to decide in My discretion. Only if and when I tell You that I accept Your request for any particular lesson(s) will there be a binding contract between You and Me for that/those lesson(s);
3.3 If You wish to make a booking for two or more lessons by means of a single booking, and in My discretion I accept that booking, My contract with You will be for all of the lessons concerned;
3.4 I will not reserve any lesson slots or guarantee regularity of lessons over any period of time or on any particular date and/or time, except that I will reserve a particular lesson slot for You if and when I accept a booking for it from You. Nevertheless, I shall use reasonable endeavours to make available regular lesson slots for You;
3.5 If You know You are going to be late for a lesson, You should contact Me to tell Me. If You arrive (or are not ready) later than 10 minutes after the scheduled start time for Your booked lesson, I will try to provide that lesson but if I decide that I cannot do so, the lesson will be treated as cancelled, without notice by You and, if I then decide to make a charge for that lesson cancelled without notice, sub-Clause 3.7 below will apply;
3.6 You may cancel a lesson without charge if You give Me at least 72 hours prior notice of the cancellation and if You do so, I will transfer the paid sum to your next pre-booked lesson, or if requested I will refund the payment for the lesson You made to Me;
3.7 If You do not give Me at least 72 hours prior notice of cancellation of a lesson, I will be entitled to charge You for any net financial loss that I suffer due to Your cancellation but not more than 100% of the full price of the lesson. I will be entitled to deduct that charge from any sum You paid Me in advance, and I shall refund the balance to You;
3.8 If, due to exceptional circumstances including, but not limited to, illness, accidents and bereavement, You cancel a lesson without giving Me at least 72 hours prior notice, I will consider the circumstances and in My discretion decide whether to waive any charge for late cancellation that I am entitled to make under sub-Clauses 3.5 and 3.7;
3.9 If I wish to cancel a lesson, I may do so without incurring any liability to You (and You will not have to pay for that lesson) if I give You at least 24 hours prior notice, but if I do not give You at least that minimum notice, I shall be liable for and shall may credit You with an additional lesson at no charge;
3.10 Notwithstanding sub-Clause 3.9, I may, without incurring any liability to You, cancel a booked lesson at any time before the start time of that lesson, where either:
3.10.1 due to my illness, unavailability of a suitable vehicle, or other reason beyond My reasonable control, I am not available or able to provide the lesson fully or properly. If I cancel a lesson in such circumstances, I will refund or credit to You in full any advance payment that You have made to Me for that lesson; or
3.10.2 I have reason to believe that You are not fit to drive at the time of the lesson due to any factors including, but not limited to, alcohol, drugs (whether prescribed or otherwise), illness or other medical condition. If I cancel the lesson for such reason, I shall be entitled, at My discretion, either to charge You for that lesson or not to do so but in deciding whether to charge You I shall act reasonably;
3.11 I will use all reasonable endeavours to start a lesson at the time which You have booked but the start may be delayed by overrun of a previous lesson or by other circumstances. If a delay to the start is at least 30 minutes, or if at any time before or after You or I arrive for a lesson I notify You that there will be a delay of at least that time, You may cancel and will not have to pay for that lesson and I will refund to You in full any advance payment that You have made to Me for that lesson. If, however, in those circumstances You do not cancel the lesson, I shall add on to the lesson the time by which the start is delayed at no charge to You or, if that does not suit You, I shall add it on to a subsequent lesson, or if You do not book a further lesson I will refund a part of the fee for that lesson in proportion to the part of the lesson not added on; and
3.12 Where the contract I make with You is not made on My premises, the Regulations give You the rights set out in this sub-Clause 3.12, and they will be in addition to the rights given to You by the above provisions of this Clause 3. You may for any reason cancel any lesson(s) during the 14 day period after I accept the booking for it/them, but if the booking includes any lesson(s) on a date which is before the end of that period and if You have expressly requested Me to provide any such lesson(s) and I do so, You may not cancel that or those requested lesson(s) and You must pay for them in accordance with Clause 5, and You may then only cancel any other lesson(s) covered by that booking. If You request that any lesson be cancelled, You must confirm this in any way convenient to You. If You cancel any lesson(s) as allowed by this Sub-clause 3.12, and You have already made any payment(s) to Me for the lesson(s), I will refund the payment(s) to You within 14 days of receiving Your cancellation less the amount due for the lesson(s) that You have received.

4. Lessons – Location, length
4.1 I will agree the location for each lesson with You at the time of booking. I may choose a location which requires additional travel in the interests of road safety. In such cases, if You wish to be picked up and taken to that location by Me, travel time will form part of the lesson time;
4.2 The minimum length of a lesson will be 2 hours and, if You and I agree, it may be increased by increments of 30 minutes up to a maximum length of 3 hours.

5. Fees and Payment
5.1 You must pay My fees for all lessons, and I will charge for lessons on an hourly basis. You can obtain information on current lesson fees from our website;
5.2 I may change My fees without prior notice but if I increase or reduce the fees between the time You book a lesson and the date of the lesson and You pay for it in advance of the lesson, the price increase or reduction will not apply to that lesson but where there is a decrease I may in my discretion decide to refund You the amount of the decrease;
5.3 You shall make payment to Me of My fees in advance (48 hours prior to each lesson) by cash, app payment or bank transfer. I shall give You a receipt for all sums that I receive from You;
5.4 All the hours of any block bookings paid in advance must be redeemed within three months (12 weeks) from the date on which payments are made. Number8driving may in their discretion allow additional months for redemption. Once the period has passed, any hours left will not be redeemable.

6. My Obligations
I shall, at all times:
6.1 use My reasonable endeavours to provide driving instruction at the agreed lesson times;
6.2 use My reasonable endeavours to train You to a high standard, but shall not be responsible for any errors made by You;
6.3 be professional and courteous towards You and other road users;
6.4 act in accordance with the DVSA Code of Practice for Approved Driving Instructors (a copy of which You can obtain from Me on request); and
6.5 act in accordance with the law.

7. Your Obligations
7.1 You confirm that, in connection with your request(s) to receive driving tuition from Me, You are and will be a “consumer” as defined in Clause 1 above;
7.2 You must hold a valid UK driving licence (either provisional or full);
7.3 You must always have Your driving licence (photo card) with You during lessons;
7.4 If You have been banned from driving and are training for a retest, You must be legally entitled to take tuition and must present proof to Me of that entitlement;
7.5 You must demonstrate Your ability to read a number plate from the distance specified in the Highway Code;
7.6 You must always wear any relevant prescribed glasses or contact lenses;
7.7 You must inform Me of any medical conditions or prescribed medication which may affect Your driving ability; and
7.8 If You fail to comply with one or more of sub-Clauses 7.2 to 7.7 above, or I find that you are not a “consumer” (as defined in Clause 1 above), I may immediately cancel one or more lessons. If I do so, I may in My discretion still charge for the cancelled lessons.

8. Vehicles and Insurance
8.1 I shall ensure that all vehicles that I provide are fitted with dual controls, are fully roadworthy, taxed, have a valid MOT (where relevant), and are fully insured for the purposes of driving instruction; and
8.2 You may request to use Your own vehicle. Whether You use Your own vehicle is for Me to decide at My sole discretion. You must provide proof to Me of Your vehicle’s roadworthiness, tax, valid MOT (where relevant) and suitable insurance for the purposes of driving instruction.

9. Driving Tests
9.1 I shall discuss driving tests with You and inform You when I feel that You are ready to take a test;
9.2 You and I shall be responsible for booking theory and practical tests. If I apply for your test on your behalf. It shall be Your responsibility to check the details of the test on Your DSA confirmation letter;
9.3 If You do book a test, You must check with Me before booking to ensure that I consider that You are ready for a test, and that me and my car is available;
9.4 You must inform Me of all details of Your test including, but not limited to, its date and location at least 14 working days before Your test date;
9.5 When You attend a test, You must take all required documentation with You, and present my licence number to the examiner before your test.. If You do not, Your test may be cancelled and You would then lose Your test fees;
9.6 Unless I feel that My vehicle is unsuitable for a Pupil to use for their practical test or Clause 9.9 applies, I generally permit Pupils to use My vehicle for their test, but whether I permit You to do so for Your test will be in my discretion;
9.7 If I have given You permission to use My vehicle for Your test but it breaks down or is otherwise unavailable or unusable on the date of the test, I shall use My reasonable endeavours to arrange an alternative vehicle. If this is not possible, I shall not pay for the replacement test;
9.8 If Your test is cancelled by the DVSA giving You insufficient time to provide Me with the required cancellation notice of a booking, You must still pay My fees for My time and/or the use of My vehicle. In that case, I shall advise You on claiming compensation from the DVSA for the cost of those fees; and
9.9 If You have a test booked and, in My opinion, You do not make the expected progress in Your lessons between the date of booking and the test date, I may decide not to permit You to use My vehicle for Your test and I will not be responsible for any fees that You pay for the test which are lost.

10. Cancellation and Termination
10.1 I may, in my discretion, terminate Your tuition if Your conduct, progress or commitment consistently falls below the standards that I reasonably expect;
10.2 You may, at any time, subject to Your meeting the requirements of Clause 3 as to giving notice of Your cancellation of lessons, terminate Your tuition by Me; and
10.3 Where sub-clause 10.1 or 10.2 applies, I shall refund to You any fees for lessons that You have paid me in advance.

11. Liability

11.1 I will be responsible for any foreseeable loss or damage that You may suffer as a result of My breach of these Terms and Conditions or as a result of My negligence. Loss or damage is foreseeable if it is an obvious consequence of My breach or negligence or if it is contemplated by You and Me when My contract with You is created. I will not be responsible for any loss or damage that is not foreseeable;
11.2 I provide tuition only for Your personal and private use/purposes. I will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity;
11.3 Nothing in these Terms and Conditions is intended to or will exclude or limit My liability for death or personal injury caused by My negligence or for fraud or fraudulent misrepresentation;
11.4 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or My liability to You, under:
11.4.1 the Consumer Rights Act 2015;
11.4.2 the Regulations;
11.4.3 the Consumer Protection Act 1987; or
11.4.4 any other consumer protection legislation;
as that legislation is amended from time to time.
For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standards Office.

12. Changes to Terms and Conditions
I may from time to time change these Terms and Conditions without giving You notice, but I will use My reasonable endeavours to inform You as soon as is reasonably possible of any such changes.

13. How I Use Your Personal Information (Data Protection)
All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from our website.

14. Regulations
I am required by the Regulations to ensure that certain information is given or made available to You as a Consumer before I make My contract with You (i.e. before I accept Your request to book any lesson) except where that information is already apparent from the context of the transaction. I have included the information itself either in these Terms and Conditions for You to see now, or I will make it available to You before I accept Your request to book a lesson. All of that information will, as required by the Regulations, be part of the terms of My contract with You as a Consumer.

15. Information
As required by the Regulations:

15.1 all of the information described in Clause 14; and
15.2 any other information which I give to You about tuition or other services or Me which You take into account when deciding to book a lesson or when making any other decision about My tuition or other services; will be part of the terms of My contract with You as a Consumer.

16. Complaints
I always welcome feedback from My Pupils and, whilst I always use all reasonable endeavours to ensure that I provide a high standard of tuition and service to Pupils, I nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about My tuition or other services or any other complaint about Me, please raise the matter with Me in person or by phone or email only.

17. No Waiver
No failure or delay by Me or You in exercising any rights under these Terms and Conditions means that I or You have waived that right, and no waiver by Me or You of a breach of any provision of these Terms and Conditions means that I or You will waive any subsequent breach of the same or any other provision.

18. Severance
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

19. Law and Jurisdiction
19.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales, Northern Ireland and Scotland.
19.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.
19.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

Our Safeguarding Policy

number8driving SAFEGUARDING POLICY

PURPOSE:

The purpose of this policy is:

• To protect people, particularly children, at risk adults and beneficiaries of assistance, from any harm that may be caused due to their coming into contact with number8driving.

• To protect number8driving staff and representatives from harm by students.

• To provide staff, as well as its students and their families, with the overarching principles that guide our approach to child protection.

This includes harm arising from:

• The conduct of staff or personnel associated with number8driving

• The design and implementation of number8driving’s Driving Lessons, programmes and activities

The policy lays out the commitments made by number8driving, and informs staff and associated personnel of their responsibilities in relation to safeguarding.

This policy does not cover:

• Safeguarding concerns in the wider community not perpetrated by number8driving or associated personnel

LEGAL FRAMEWORK:

This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation and guidance is available from https://learning.nspcc.org.uk/child-protection-system

WHAT IS SAFEGUARDING?:

In the UK, safeguarding means protecting peoples' health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect

In our driving school sector, we understand it to mean protecting people, including children, young people, and at-risk adults, from harm that arises from coming into contact with our instructors or driving programs.

SCOPE:

• All staff contracted by number8driving

• Associated personnel whilst engaged with work or visits related to number8driving, including but not limited to the following: ADI’s, PDI’; consultants; contractors; programme visitors including journalists, celebrities and politicians

POLICY STATEMENT:

This policy will address the following areas of safeguarding: child safeguarding, adult safeguarding, and protection from sexual exploitation and abuse.

We Believe That:

• Children and young people should never experience abuse of any kind.

• We have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.

We Recognise That:

• The welfare of children and young people is paramount in the work we do and in all the decisions we take.

• All children and young people, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse.

• Some children and young people are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues.

• Working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.

We will seek to keep children and young people safe by:

• Valuing, listening to and respecting them.

• Appointing a nominated child protection lead for children and young people.

• Adopting child protection and safeguarding best practice through the policies in place.

• Recording, storing and using information professionally and securely, in line with data protection legislation and guidance

• Making sure that children, young people and their families know what to do if they have a concern.

• Using our safeguarding and child protection procedures to share concerns and relevant information with agencies who need to know where there is risk of harm.

How we deal with disclosures from young people:

Number8driving will endeavour to listen carefully to the young person, and involve their family or an appropriate adult where possible. We will seek to offer the most appropriate support, to gain advice from the NSPCC on 0808 800 5000 where needed, and to contact the relevant agencies where appropriate.

How we deal with concerns about young people:

We may become aware of concerns through the young person, the family, or a third party. We will endeavour to listen to all concerns and take the most appropriate action. Where the risk to a young person is immediate or life threatening, we will contact the police on 999. We may contact the NSPCC for advice on 0808 800 5000, and/or we may contact the local authority to report our concerns.

Whilst we follow GDPR regulations and are registered with the Information Commissioners Office (ZA815915), we will share concerns with the appropriate authorities if a young person or family is at risk.

Any concerns must be reported to the nominated child protection lead (detailed below), and a safeguarding concerns report form must be completed and submitted to the nominated child protection lead for record keeping. The individual, family or third party concerned are able to access any reports that have been made about them, by contacting the nominated child protection lead.

Keeping everyone safe:

All number8driving instructors have completed the NSPCC’s ‘Safeguarding 16-25yr olds’ online training course to help them identify legislation and guidance on how to recognise abuse and how to respond.

Behaviour in the car:

Number8driving staff and representatives receive training on ‘appropriate behaviour’. Even if meant with no deliberate intention, making inappropriate remarks, comments, jokes, suggestions or innuendos, by instructor or student, is not acceptable.

Instructors are trained to be aware of body language, physical gestures and the need to protect and respect personal space. There is no need for any physical contact with a pupil, be aware that unintentional touching such as dual control steering, arm to arm contact etc, may be unavoidable in certain situations. Any physical contact will only be made to preserve the safety of the vehicle and its passengers.

Behaviour online:

Number8driving staff and representatives will not share personal email, social media, or telephone numbers, and all contact and communications must be made by instructors and students through the official accounts, published links and business mobile numbers featured on the number8driving school website – https://www.number8driving.com. For the protection of all instructors and students the same guidance of behaviour in the car is also applicable to comments online via the number8driving social media pages.

Photography and sharing images:

Number8driving will always ask for permission before taking and sharing images. Recordings made in the car for safeguarding and aid for tuition are solely for those purposes and will not be shared. Photo images will be of when students pass their driving test, and we recognise that some pupils will be under 18 years old. No ‘pass photos’ will be taken or shared without verbal or written consent from the young person, or any other pupil. If the instructor is in any doubt that the young person is unsure of what they are agreeing to, the instructor will not take or share any photos. See our Privacy Policy for more details.

Safe recruitment:

Number8driving has an enhanced DBS check regularly, as part of their registration with the DVSA.

All instructors must report any offences, allegations, or concerns, immediately to number8driving and the DVSA, who will deal with each report individually, with an absolute priority to protect all customers, including children and young people.

Contact details:

Name: Michael Allsopp

Text: 07543 888008

Email: number8driving@gmail.com

NSPCC Helpline 0808 800 5000

Our Privacy Notice

number8driving PRIVACY NOTICE

BACKGROUND:

Number8driving Driving School understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our pupils and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Information About Us

Number8driving Driving School. Sole Trader

Address: 307 Musters Road, West Bridgford, NG2 7DA

Data Protection Officer: Michael Alexander Allsopp

Email address: number8driving@gmail.com

Telephone number: 07543888008

Postal address: 307 Musters Road, West Bridgford, NG2 7DA

What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
The right to access the personal data we hold about you. Part 10 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including automated decision-making and for more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details in Part 11.

What Personal Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data and personal data relating to children and data relating to criminal convictions and/or offences.

Data Collected

How We Collect the Data

Identity Information including Full Name, Date of Birth and Driving License details.

Email, Text, Facebook Messenger or WhatsApp Business.

Contact information including address, email address and contact telephone number.

Email, Text, Facebook Messenger or WhatsApp Business.

Business information including driving license information.

Email, Text, Facebook Messenger or WhatsApp Business.

Payment information including none.

N/A

Profile information including user ‘avatar’ image, email address and contact telephone number.

Email, Text, Facebook Messenger or WhatsApp Business.

Data from third parties including your theory test pass certificate and your practical test results.

Email, Facebook Messenger or WhatsApp Business.

Recordings of Lessons, including ‘In Car’ and ‘Dash Cam’ audio and video footage.

In-Car Camera Systems Memory Cards

How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:

What We Do

What Data We Use

Our Lawful Basis

Administering our business.

We use your photograph taken with your certificate once you have passed your driving test and testimonials which we place onto our social media and our website. With your consent, including your first name and driving story appearing on social media, and or website. No personal details from your certificate will be visible in the photographs that we upload.

We use this to promote our business and create awareness of the Driving School.

Supplying our services to you.

We will ask you for details such as your name, date of birth, full address, email address and contact number once you have booked a lesson with us. When you need us to book your practical test, we may ask you to provide your theory test pass certificate number and driving license number.

We request for these personal details so that we can provide you with the best service, including booking, test etc.

Managing payments for our services.

We collect payment via cash, app, or bank transfer where we do not collect any of your personal data.

We do this to make the payment process swift and easy.

Personalising and tailoring our services for you.

We ask you to give us information on your past driving experience.

This is required so that we can tailor your driving lessons according to your needs.

Communicating with you.

We communicate with you via WhatsApp, text, email, social media or phone call.

We do this so that the pupil can directly contact their instructor for their bookings, cancellations, reminders, updates etc.

Supplying you with information by email that you have opted-in-to (you may opt-out at any time by requesting via email).

We may occasionally send you email, or direct message for our special offers which can be beneficial for you.

We do this so that our pupils can receive the best deals that we have.

Safeguarding & enhancing tuition

We record driver and passenger images (including voices), during lessons using the in-car camera systems.

We do this to enhance the quality of tuition, and to provide evidence to respond to any complaints.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us to find out more using the details in Part 11.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

If you accept an invitation to, or follow us on, any social media or messenger platforms you also accept the privacy policy of the relevant third-party provider and understand that your comments, messages, media, profile, image and contact information may be visible to other members of the aforementioned groups, pages, or site; via mobile app or online.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data

How Long We Keep It

Identity Information including Full Name, Date of Birth and Driving License details.